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FAQs

Here are the answers to some questions that we are often asked.

  

1. Do you offer Free Shipping?

Yes, we do.

We offer Free UK Shipping (Royal Mail 1st Class) for orders over £80 and Free International Shipping (Royal Mail International Tracked)  for orders over £120 

 

2. Do you ship internationally?

Yes, we are proud to say that we ship worldwide! 
For more shipping information: Shipping & Delivery Policy
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3. What materials is your jewellery made of? 

Our products are either made of Gold-Filled or Gold Vermeil (18ct gold plated over sterling silver) with freshwater pearls. 
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4. Are your products handmade?

All our pearl pieces are handmade in our studio in London and all our Gold Vermeil pieces are ethically produced in our factory located in Bangkok, Thailand. 
To read more about why we call our factory ethical, Meet Our Makers
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5. Are your products waterproof?

We would highly recommend you to take care of your jewellery and not to wear them in water or expose them to chemicals to preserve the shine.

6. Can I cancel or change my orders?

Yes, you can. Please send your request to hello@luvloops.co.uk.
Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.
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7.  Can I retail your products?

We're so glad to hear you're considering retailing LuvLoops Jewellery! Please reach out at hello@luvloops.co.uk for more details.
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8. What currency are your products listed in?

Our products are default listed in GBP and 30 other currencies on our website. You can easily find your currency at the bottom of our page and shop with ease of mind. 

9. What payment methods do you accept?

  • Credit card or Debit Visa Card
If you have a LuvLoops account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank. We do not accept prepaid credit cards, Visa/Mastercard gift cards, or Discover cards at this time.
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  • Paypal. 
Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the LuvLoops Jewellery site.
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10. How do I contact LuvLoops Customer Service? 

You can contact us via the Contact Us page.  Alternatively, leave us a message on the Messenger live chat (bottom left corner) and we will get back to you within the day. Or email us hello@luvloops.co.uk and we will get back to you within 24 hours.

Use coupon code LuvLoops for 10% off your first order.

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