RETURNS POLICY

We offer returns on all merchandise orders in the UK within 28 days of delivery. Please contact us immediately if you need to return any of your orders. Note that if your item is a custom order with any engraving, these are final sale and are not eligible for returns. 

To be eligible a return, your item must be unused and in the same condition that you received it. Refunds are offered up to 14 days from date of purchase with receipt. A store credit is offered up to 30 days from date of purchase with receipt. 

To lodge a return please email hello@luvloops.co.uk.

Returned items must be in new, unused condition and in the original packaging. For health and safety reasons, we cannot accept returns for pierced earrings or Ear cuff . All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return. Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.

 

INTERNATIONAL RETURNS

We accept all international returns within 45 days of delivery. If you are returning a product please inform us by emailing hello@luvloops.co.uk. If a request is not lodged within 28 days of delivery, you will be ineligible for a refund. Note that if your item is a custom order with any engraving, these are final sale and are not eligible for returns. 

Please return all unused items enclosed in a padded bag or box for safety. For health and safety reasons, we cannot accept returns for pierced earrings. All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return. Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.

 

REFUNDS

Refunds are offered up to 14 days from date of purchase with receipt. A store credit is offered up to 30 days from date of purchase with receipt. Any more questions, please email us via hello@luvloops.co.uk.

Returns Address

LuvLoops London

3 Undine Road

E14 9UW, London

The United Kingdom